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提交 46b63a4b authored 作者: William Henry's avatar William Henry
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FS-9760 Removed the un-needed whitespace from the file

上级 916ec2c6
隐藏空白字符变更
内嵌 并排
正在显示 包含 42 行增加 和 42 行删除
src/mod/applications/mod_callcenter/mod_callcenter.c
浏览文件 @ 46b63a4b
/*
/*
* FreeSWITCH Modular Media Switching Software Library / Soft-Switch Application
* Copyright (C) 2005-2016, Anthony Minessale II <anthm@freeswitch.org>
*
......@@ -22,7 +22,7 @@
* the Initial Developer. All Rights Reserved.
*
* Contributor(s):
*
*
* Marc Olivier Chouinard <mochouinard@moctel.com>
* Emmanuel Schmidbauer <e.schmidbauer@gmail.com>
* Ítalo Rossi <italorossib@gmail.com>
......@@ -44,7 +44,7 @@ SWITCH_MODULE_SHUTDOWN_FUNCTION(mod_callcenter_shutdown);
SWITCH_MODULE_RUNTIME_FUNCTION(mod_callcenter_runtime);
SWITCH_MODULE_LOAD_FUNCTION(mod_callcenter_load);
/* SWITCH_MODULE_DEFINITION(name, load, shutdown, runtime)
/* SWITCH_MODULE_DEFINITION(name, load, shutdown, runtime)
* Defines a switch_loadable_module_function_table_t and a static const char[] modname
*/
SWITCH_MODULE_DEFINITION(mod_callcenter, mod_callcenter_load, mod_callcenter_shutdown, NULL);
......@@ -194,7 +194,7 @@ static char members_sql[] =
" serving_agent VARCHAR(255),\n"
" serving_system VARCHAR(255),\n"
" state VARCHAR(255)\n" ");\n";
/* Member State
/* Member State
Waiting
Answered
*/
......@@ -226,7 +226,7 @@ static char agents_sql[] =
" no_answer_delay_time INTEGER NOT NULL DEFAULT 0,\n"
" last_bridge_start INTEGER NOT NULL DEFAULT 0,\n"
" last_bridge_end INTEGER NOT NULL DEFAULT 0,\n"
" last_offered_call INTEGER NOT NULL DEFAULT 0,\n"
" last_offered_call INTEGER NOT NULL DEFAULT 0,\n"
" last_status_change INTEGER NOT NULL DEFAULT 0,\n"
" no_answer_count INTEGER NOT NULL DEFAULT 0,\n"
" calls_answered INTEGER NOT NULL DEFAULT 0,\n"
......@@ -241,7 +241,7 @@ static char tiers_sql[] =
" agent VARCHAR(255),\n"
" state VARCHAR(255),\n"
/*
Agent State:
Agent State:
Ready
Active inbound
Wrap-up inbound
......@@ -523,7 +523,7 @@ switch_cache_db_handle_t *cc_get_db_handle(void)
{
switch_cache_db_handle_t *dbh = NULL;
char *dsn;
if (!zstr(globals.odbc_dsn)) {
dsn = globals.odbc_dsn;
} else {
......@@ -533,12 +533,12 @@ switch_cache_db_handle_t *cc_get_db_handle(void)
if (switch_cache_db_get_db_handle_dsn(&dbh, dsn) != SWITCH_STATUS_SUCCESS) {
dbh = NULL;
}
return dbh;
}
/*!
* \brief Sets the queue's configuration instructions
* \brief Sets the queue's configuration instructions
*/
cc_queue_t *queue_set_config(cc_queue_t *queue)
{
......@@ -547,7 +547,7 @@ cc_queue_t *queue_set_config(cc_queue_t *queue)
queue->config_str_pool.pool = queue->pool;
/*
SWITCH _CONFIG_SET_ITEM(item, "key", type, flags,
SWITCH _CONFIG_SET_ITEM(item, "key", type, flags,
pointer, default, options, help_syntax, help_description)
*/
SWITCH_CONFIG_SET_ITEM(queue->config[i++], "strategy", SWITCH_CONFIG_STRING, 0, &queue->strategy, "longest-idle-agent", &queue->config_str_pool, NULL, NULL);
......@@ -860,7 +860,7 @@ int cc_queue_count(const char *queue)
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Selection", event_name);
switch_event_fire(&event);
}
}
}
return count;
}
......@@ -883,13 +883,13 @@ cc_status_t cc_agent_add(const char *agent, const char *type)
goto done;
}
/* Add Agent */
switch_log_printf(SWITCH_CHANNEL_LOG, SWITCH_LOG_DEBUG, "Adding Agent %s with type %s with default status %s\n",
switch_log_printf(SWITCH_CHANNEL_LOG, SWITCH_LOG_DEBUG, "Adding Agent %s with type %s with default status %s\n",
agent, type, cc_agent_status2str(CC_AGENT_STATUS_LOGGED_OUT));
sql = switch_mprintf("INSERT INTO agents (name, system, type, status, state) VALUES('%q', 'single_box', '%q', '%q', '%q');",
sql = switch_mprintf("INSERT INTO agents (name, system, type, status, state) VALUES('%q', 'single_box', '%q', '%q', '%q');",
agent, type, cc_agent_status2str(CC_AGENT_STATUS_LOGGED_OUT), cc_agent_state2str(CC_AGENT_STATE_WAITING));
cc_execute_sql(NULL, sql, NULL);
switch_safe_free(sql);
if (switch_event_create_subclass(&event, SWITCH_EVENT_CUSTOM, CALLCENTER_EVENT) == SWITCH_STATUS_SUCCESS) {
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Agent", agent);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Agent-Type", type);
......@@ -901,7 +901,7 @@ cc_status_t cc_agent_add(const char *agent, const char *type)
result = CC_STATUS_AGENT_INVALID_TYPE;
goto done;
}
done:
done:
return result;
}
......@@ -937,7 +937,7 @@ cc_status_t cc_agent_get(const char *key, const char *agent, char *ret_result, s
goto done;
}
if (!strcasecmp(key, "status") || !strcasecmp(key, "state") || !strcasecmp(key, "uuid") ) {
if (!strcasecmp(key, "status") || !strcasecmp(key, "state") || !strcasecmp(key, "uuid") ) {
/* Check to see if agent already exists */
sql = switch_mprintf("SELECT %q FROM agents WHERE name = '%q'", key, agent);
cc_execute_sql2str(NULL, NULL, sql, res, sizeof(res));
......@@ -948,7 +948,7 @@ cc_status_t cc_agent_get(const char *key, const char *agent, char *ret_result, s
if (switch_event_create_subclass(&event, SWITCH_EVENT_CUSTOM, CALLCENTER_EVENT) == SWITCH_STATUS_SUCCESS) {
char tmpname[256];
if (!strcasecmp(key, "uuid")) {
switch_snprintf(tmpname, sizeof(tmpname), "CC-Agent-UUID");
switch_snprintf(tmpname, sizeof(tmpname), "CC-Agent-UUID");
} else {
switch_snprintf(tmpname, sizeof(tmpname), "CC-Agent-%c%s", (char) switch_toupper(key[0]), key+1);
}
......@@ -964,7 +964,7 @@ cc_status_t cc_agent_get(const char *key, const char *agent, char *ret_result, s
}
done:
done:
if (result == CC_STATUS_SUCCESS) {
switch_log_printf(SWITCH_CHANNEL_LOG, SWITCH_LOG_DEBUG, "Get Info Agent %s %s = %s\n", agent, key, res);
}
......@@ -1209,7 +1209,7 @@ cc_status_t cc_tier_add(const char *queue_name, const char *agent, const char *s
}
done:
done:
return result;
}
......@@ -1273,7 +1273,7 @@ cc_status_t cc_tier_update(const char *key, const char *value, const char *queue
} else {
result = CC_STATUS_INVALID_KEY;
goto done;
}
}
done:
if (result == CC_STATUS_SUCCESS) {
switch_log_printf(SWITCH_CHANNEL_LOG, SWITCH_LOG_DEBUG, "Updated tier: Agent %s in Queue %s set %s = %s\n", agent, queue_name, key, value);
......@@ -1315,7 +1315,7 @@ static switch_status_t load_agent(const char *agent_name, switch_event_t *params
if ((x_agent = switch_xml_find_child(x_agents, "agent", "name", agent_name))) {
const char *type = switch_xml_attr(x_agent, "type");
const char *contact = switch_xml_attr(x_agent, "contact");
const char *contact = switch_xml_attr(x_agent, "contact");
const char *status = switch_xml_attr(x_agent, "status");
const char *max_no_answer = switch_xml_attr(x_agent, "max-no-answer");
const char *wrap_up_time = switch_xml_attr(x_agent, "wrap-up-time");
......@@ -1606,8 +1606,8 @@ static void *SWITCH_THREAD_FUNC outbound_agent_thread_run(switch_thread_t *threa
/* member is gone before we could process it */
if (!member_session) {
switch_log_printf(SWITCH_CHANNEL_LOG, SWITCH_LOG_ERROR, "Member %s <%s> with uuid %s in queue %s is gone just before we assigned an agent\n", h->member_cid_name, h->member_cid_number, h->member_session_uuid, h->queue_name);
sql = switch_mprintf("UPDATE members SET state = '%q', session_uuid = '', abandoned_epoch = '%" SWITCH_TIME_T_FMT "' WHERE system = 'single_box' AND uuid = '%q' AND state != '%q'",
cc_member_state2str(CC_MEMBER_STATE_ABANDONED), local_epoch_time_now(NULL), h->member_uuid, cc_member_state2str(CC_MEMBER_STATE_ABANDONED));
......@@ -1852,7 +1852,7 @@ static void *SWITCH_THREAD_FUNC outbound_agent_thread_run(switch_thread_t *threa
switch_ivr_record_session(member_session, expanded, 0, NULL);
if (expanded != h->record_template) {
switch_safe_free(expanded);
}
}
}
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Agent %s answered \"%s\" <%s> from queue %s%s\n",
......@@ -2011,7 +2011,7 @@ static void *SWITCH_THREAD_FUNC outbound_agent_thread_run(switch_thread_t *threa
case SWITCH_CAUSE_CALL_REJECTED:
delay_next_agent_call = (h->reject_delay_time > delay_next_agent_call? h->reject_delay_time : delay_next_agent_call);
break;
/* Protection againts super fast loop due to unregistrer */
/* Protection againts super fast loop due to unregistrer */
case SWITCH_CAUSE_USER_NOT_REGISTERED:
delay_next_agent_call = 5;
break;
......@@ -2234,7 +2234,7 @@ static int agents_callback(void *pArg, int argc, char **argv, char **columnNames
} else {
/* Map the Agent to the member */
sql = switch_mprintf("UPDATE members SET serving_agent = '%q', serving_system = 'single_box', state = '%q'"
" WHERE state = '%q' AND uuid = '%q' AND system = 'single_box'",
" WHERE state = '%q' AND uuid = '%q' AND system = 'single_box'",
agent_name, cc_member_state2str(CC_MEMBER_STATE_TRYING),
cc_member_state2str(CC_MEMBER_STATE_WAITING), cbt->member_uuid);
cc_execute_sql(NULL, sql, NULL);
......@@ -2270,7 +2270,7 @@ static int agents_callback(void *pArg, int argc, char **argv, char **columnNames
h->agent_status = switch_core_strdup(h->pool, agent_status);
h->agent_type = switch_core_strdup(h->pool, agent_type);
h->agent_uuid = switch_core_strdup(h->pool, agent_uuid);
h->member_joined_epoch = switch_core_strdup(h->pool, cbt->member_joined_epoch);
h->member_joined_epoch = switch_core_strdup(h->pool, cbt->member_joined_epoch);
h->member_cid_name = switch_core_strdup(h->pool, cbt->member_cid_name);
h->member_cid_number = switch_core_strdup(h->pool, cbt->member_cid_number);
h->queue_name = switch_core_strdup(h->pool, cbt->queue_name);
......@@ -2555,18 +2555,18 @@ static int members_callback(void *pArg, int argc, char **argv, char **columnName
if (!strcasecmp(queue->strategy, "ring-progressively")) {
switch_core_session_t *member_session = switch_core_session_locate(cbt.member_session_uuid);
if (member_session) {
switch_channel_t *member_channel = switch_core_session_get_channel(member_session);
last_originated_call = switch_channel_get_variable(member_channel, "cc_last_originated_call");
if (last_originated_call && switch_channel_ready(member_channel) && ((long) local_epoch_time_now(NULL) < atoi(last_originated_call) + ring_progressively_delay) && !switch_true(switch_channel_get_variable(member_channel, "cc_agent_found"))) {
/* We wait for 500 ms here */
switch_yield(500000);
switch_core_session_rwunlock(member_session);
goto end;
}
switch_core_session_rwunlock(member_session);
}
}
......@@ -2731,7 +2731,7 @@ void *SWITCH_THREAD_FUNC cc_member_thread_run(switch_thread_t *thread, void *obj
m->member_cancel_reason = CC_MEMBER_CANCEL_REASON_NO_AGENT_TIMEOUT;
switch_channel_set_flag_value(member_channel, CF_BREAK, 2);
}
}
}
}
......@@ -2779,7 +2779,7 @@ void *SWITCH_THREAD_FUNC cc_member_thread_run(switch_thread_t *thread, void *obj
globals.threads--;
switch_mutex_unlock(globals.mutex);
return NULL;
return NULL;
}
struct moh_dtmf_helper {
......@@ -2875,7 +2875,7 @@ SWITCH_STANDARD_APP(callcenter_function)
cc_execute_sql2str(NULL, NULL, sql, res, sizeof(res));
switch_safe_free(sql);
strncpy(member_uuid, res, sizeof(member_uuid));
if (!zstr(member_uuid)) {
sql = switch_mprintf("SELECT abandoned_epoch FROM members WHERE uuid = '%q'", member_uuid);
cc_execute_sql2str(NULL, NULL, sql, res, sizeof(res));
......@@ -2961,7 +2961,7 @@ SWITCH_STANDARD_APP(callcenter_function)
}
sql = switch_mprintf("INSERT INTO members"
" (queue,system,uuid,session_uuid,system_epoch,joined_epoch,base_score,skill_score,cid_number,cid_name,serving_agent,serving_system,state)"
" VALUES('%q','single_box','%q','%q','%q','%" SWITCH_TIME_T_FMT "','%d','%d','%q','%q','%q','','%q')",
" VALUES('%q','single_box','%q','%q','%q','%" SWITCH_TIME_T_FMT "','%d','%d','%q','%q','%q','','%q')",
queue_name,
member_uuid,
member_session_uuid,
......@@ -3032,7 +3032,7 @@ SWITCH_STANDARD_APP(callcenter_function)
if (moh_valid && moh_expanded) {
switch_status_t status = switch_ivr_play_file(member_session, NULL, moh_expanded, &args);
if (status == SWITCH_STATUS_FALSE /* Invalid Recording */ && SWITCH_READ_ACCEPTABLE(status)) {
if (status == SWITCH_STATUS_FALSE /* Invalid Recording */ && SWITCH_READ_ACCEPTABLE(status)) {
/* Sadly, there doesn't seem to be a return to switch_ivr_play_file that tell you the file wasn't found. FALSE also mean that the channel got switch to BRAKE state, so we check for read acceptable */
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_WARNING, "Couldn't play file '%s', continuing wait with no audio\n", cur_moh);
moh_valid = SWITCH_FALSE;
......@@ -3284,7 +3284,7 @@ static int list_result_callback(void *pArg, int argc, char **argv, char **column
if (i < argc - 1) {
cbt->stream->write_function(cbt->stream,"|");
}
}
}
cbt->stream->write_function(cbt->stream,"\n");
}
......@@ -3468,7 +3468,7 @@ SWITCH_STANDARD_API(cc_config_api_function)
case CC_STATUS_INVALID_KEY:
stream->write_function(stream, "%s", "-ERR Invalid Agent Update KEY!\n");
goto done;
case CC_STATUS_AGENT_NOT_FOUND:
case CC_STATUS_AGENT_NOT_FOUND:
stream->write_function(stream, "%s", "-ERR Agent not found!\n");
goto done;
default:
......@@ -3520,7 +3520,7 @@ SWITCH_STANDARD_API(cc_config_api_function)
switch_safe_free(sql);
stream->write_function(stream, "%s", "+OK\n");
}
} else if (section && !strcasecmp(section, "tier")) {
if (action && !strcasecmp(action, "add")) {
if (argc-initial_argc < 2) {
......@@ -3600,7 +3600,7 @@ SWITCH_STANDARD_API(cc_config_api_function)
} else if (action && !strcasecmp(action, "del")) {
if (argc-initial_argc < 2) {
stream->write_function(stream, "%s", "-ERR Invalid!\n");
goto done;
goto done;
} else {
const char *queue = argv[0 + initial_argc];
const char *agent = argv[1 + initial_argc];
......@@ -3835,7 +3835,7 @@ done:
SWITCH_STANDARD_JSON_API(json_callcenter_config_function)
{
cJSON *data = cJSON_GetObjectItem(json, "data");
const char *error = NULL;
const char *arguments = cJSON_GetObjectCstr(data, "arguments");
......@@ -3863,7 +3863,7 @@ SWITCH_STANDARD_JSON_API(json_callcenter_config_function)
cJSON *reply = cJSON_CreateArray();
switch_hash_index_t *hi;
switch_mutex_lock(globals.mutex);
for (hi = switch_core_hash_first(globals.queue_hash); hi; hi = switch_core_hash_next(&hi)) {
cJSON *o = cJSON_CreateObject();
void *val = NULL;
......@@ -3990,7 +3990,7 @@ SWITCH_STANDARD_JSON_API(json_callcenter_config_function)
/* if nothing was executed from above, it should return error */
return SWITCH_STATUS_FALSE;
}
/* Macro expands to: switch_status_t mod_callcenter_load(switch_loadable_module_interface_t **module_interface, switch_memory_pool_t *pool) */
......
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